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| Customer Service |
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| Your Satisfaction is our Peace of Mind |
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| Ordering |
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| We offer 4 easy options: |
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OPTION 1 |
| Order online by pressing the shopping cart button to enter your credit card details. |
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| (shopping cart button) |
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OPTION 2 |
Phone your order through with your credit card details. |
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OPTION 3 |
Fax your order through with your credit card details. |
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OPTION 4 |
Post a cheque with your order. |
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| All orders are despatched by courier, which requires a (physical) residential or commercial address (NOT A POBOX). Please remember to include your phone number with your order. |
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| Security |
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Thawte offers safe online ordering with encrypted (SSL) coding to scramble the information you supply. |
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| This technology, combined with spam filters ensures security for your valuable personal details. Your credit card details will be destroyed immediately upon confirmation of authority of payment. |
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| Privacy Policy |
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| All personal information supplied will remain the property of Hammock World and will not be supplied to another party. Emails are sent to customers / site visitors who register their interest with us to receive product information. All automated emails contain a link which can be used to unsubscribe from our data base. |
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| Processing |
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| Orders are processed within 24 hours, then delivered between 2-5 working days, depending upon destination. If a delay is anticipated, we will contact you for advice. |
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| Guarantee |
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| All Hammock World products are backed by a 12 - month warranty against faulty materials and workmanship, unless, otherwise stated. Our 'All Weather' labeled products are guaranteed against mildew, rot and rust, for a period of 5 - years from date of purchase. |
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| Links |
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| Links to other websites are provided for convenience only. Hammock World is not responsible for the content or privacy practices of websites we link to. |
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| Integrity |
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| Hammock World is an environmentally responsible business. Timber selected for the manufacture of our hammock stands is sourced exclusively from environmentally sustainable forests. We are extremely passionate about the 'dynamic' qualities and 'therapeutic' benefits our hammocks have to offer everybody, regardless of size or shape. We make every effort to source the best materials available for the manufacture of our 'All Weather' labeled products. Our commitment is to produce the highest quality outdoor hammock furniture available. We welcome all your comments, compliments and complaints, especially those which relate to product improvement. |
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| Happy Hammocking from the Team at Hammock World. |
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