We commit to meet our obligations under the New Zealand Consumer Guarantees Act.
All Hammock World products are individually inspected and must pass our strict quality control before being released. Products are backed by a 12-month warranty against faulty materials and workmanship, unless otherwise stated. Customers whos’ product has a genuine defect of material or less than acceptable quality of workmanship should contact Hammock World immediately a defect becomes apparent.
Our ‘All Weather’ labelled products are designed for outdoor use and are fully weather-resistant against mildew, rot and rust. Hammock World offers a 5-year Outdoor Guarantee on materials and workmanship for our 'All Weather' labelled products and will repair or replace at our expense a product which does not meet our highest quality standard.
Our ‘Weather-Proof’ labelled products are designed for outdoor use and are weather-resistant against mildew, rot and rust for 3-years. Hammock World will repair or replace at our expense a product which does not meet our high quality standard.