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Hammock World Customer Service
Best Practice Ethics & Integrity

Your Satisfaction is our Peace of Mind

All products are in stock unless otherwise stated.

We offer 4 easy options:

Order on a Product Page by pressing the Buy Now button to choose:
• Credit Card Option
• Online Banking

  OPTION 2 Phone your order through with your credit card details.
  OPTION 3 Direct Credit to our bank account - details available.
  OPTION 4 Post a cheque with your order.
All orders are despatched by courier, which requires a (physical) residential or commercial address (NOT A PO BOX).

Thawte offers safe online ordering with encrypted (SSL) coding to scramble the information you supply.
This technology, combined with spam filters ensures security for your valuable personal details. Your credit card details will be destroyed immediately upon confirmation of authority of payment.
Privacy Policy

All personal information supplied will remain the property of Hammock World and will not be supplied to another party. Emails are sent to customers / site visitors who register their interest with us to receive product information. All automated emails contain a link which can be used to unsubscribe from our data base.

Orders are processed within 24 hours, then delivered between 2-5 working days, depending upon destination. If a delay is anticipated, we will contact you for advice.

We commit to meet our obligations under the New Zealand Consumer Guarantees Act.

All Hammock World products are individually inspected and must pass our strict quality control before being released. Products are backed by a 12-month warranty against faulty materials and workmanship, unless otherwise stated. Customers whos’ product has a genuine defect of material or less than acceptable quality of workmanship should contact Hammock World immediately a defect becomes apparent.

Our ‘All Weather’ labelled products are designed for outdoor use and are fully weather-resistant against mildew, rot and rust. Hammock World offers a 5-year Outdoor Guarantee on materials and workmanship for our 'All Weather' labelled products and will repair or replace at our expense a product which does not meet our highest quality standard. 

Our ‘Weather-Proof’ labelled products are designed for outdoor use and are weather-resistant against mildew, rot and rust for 3-years. Hammock World will repair or replace at our expense a product which does not meet our high quality standard.


Please note that our Guarantee does not cover consumer neglect or misuse. Our Guarantee does not cover mechanical abrasion to hammock cords resulting from consumer negligence, damage from pets, or inappropriate use by adults or children. 

When leaving a netting hammock outside, caution must be exercised, as unexpected winds can result in cord damage from mechanical abrasion against walls, poles, trees, plants etc.  When treated with the appropriate care all Hammock World products will provide many years of pleasurable service.  

When exiting from a netting hammock attention must be given to clothing fasteners - buttons, buckles, Velcro etc which can catch on hammock cords and pull the hammock netting out of shape.  When exiting from the Hammock Recliner, the optional Comfort Cushion will prevent this from happening and also maintain your Hammocks' good looks.

Links to other websites are provided for convenience only. Hammock World is not responsible for the content or privacy practices of websites we link to.

Hammock World is a compassionate business. We put Social Justice and Environmental Sustainability at the very top of our Business Priority. Timber selected for the manufacture of our hammock stands is sourced exclusively from environmentally sustainable forests.

We make every effort to source the best materials available for the manufacture of our products. Our commitment is to produce excellence - the highest quality outdoor hammock furniture available.

We are extremely passionate about the 'dynamic' qualities and 'therapeutic' benefits our hammocks have to offer everybody, regardless of size or shape. We welcome all your comments, compliments and complaints - especially those relating to product improvement.

Happy Hammocking from the Team at Hammock World.

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