Having purchased one of your original Stainless Hammock Stands, which is still in the same condition as when we bought it, it’s absolutely amazing. I only had to contact you after approx 16 years to replace the Hammock Chair, because it had faded slightly, yet it was still strong, just wanted to freshen it up - your response was impeccable and nothing was a burden to you, in fact delightful, much appreciated.
My husband is a perfectionist, plus a BIG moaner at the same time, and very rarely would he give a positive comment about anything, always looks for the negative. But here he’s saying it was the best built Hammock he’s ever seen. He says it’s the top grade stainless your product is made with, which is it's biggest asset - it’s so durable it's unbelievable, and will last a lifetime!!!
Once again many thanks for your professional service, and most of all for being a sincere person. Your honesty we cannot fault, may your business continue to be the great success it is to date.
Alicia & Laurence :)
Just wanted to say a big thank you for helping me out yesterday and giving me a new pole to replace my old one. It was such a pleasure to talk to someone with honesty and integrity. Not many people like you around! Thank you kindly.
I'd just like to let you know I'm sitting in my Hammock Chair enjoying the sunset. I bought this somewhere between 12 and 15 years ago, and it's still in perfect condition. Thanks for a fantastic quality product.
My much loved Hammock Chair got caught on a rough-sawn post close by, which is not usually a problem, but the strong wind was - the netting got pulled rather badly, and I actually thought it would be beyond repair.
Thankfully Michael’s weaving skills are superior to mine, and my hammock has been returned to be loved for many more years yet. Michael did say the damage was quite severe and that a repair would be marginal, so I'm lucky and particularly appreciate his patience to spend the time needed to repair it.
Michael also enclosed instructions should the netting sustain damage again, to enable me to do a repair myself - hopefully this won’t happen, however I’m happy to give it a go, but may find myself sending it back to Michael again to repair if need be.
Hammock World’s Reclining Chair is by far the most comfortable hammock I've ever been in - I've even slept a night in it, complete with pillow and winter duvet, and it was absolute bliss. My adult kids refer to the hammock as ‘The Seat of Perfection’ which says it all really, and the customer service really is top notch.
I have purchased several Hammock products from Hammock World over the last 10 years and have been extremely satisfied - not just with the quality of the products, but also with the level of customer service. Highly recommend.
I ordered a Classic Double Hammock and a Hammock Chair with Cushion in early December, which arrived well packed with information about care and maintenance. Lovely durable product that became our Christmas present and favourite holiday hang-out place. Before ordering online I spoke with Michael on the phone as I had some product questions - I was very satisfied with his helpful manner and advice. Thanks!!!
Wow, fantastic service. My online inquiry was answered very promptly - my order was processed and dispatched on the next available courier and arrived over night despite the Christmas rush. Love my Hammock Chair with it's Stand, so comfortable to relax in. Thanks to all concerned.
I need to order an ‘All-Weather’ Reclining Hammock Chair - a friend has two at their holiday house on Waiheke Island, which we absolutely love...comfort, combined with magnificent views. WOW!
"Waiheke Island view from the Hammocks we love!"
Hello Hammock World,
Just want to say a huge THANK YOU to Michael.
I phoned to say we had broken our Hammock Chair spreader-bar by pulling on it, and Michael was very helpful - he must own the company! This is the best customer service in a long while, and certainly Super Best for 2016 - THANKS.
The replacement arrived today - have a great 2016.
The response has been well received and this is no exaggeration because every time I walk into the Lounge to have a peek on the Hammock Stands someone is always using them.
I received the big thumbs up from our GM Marketing Steve Bayliss who was in the Koru Club Lounge this evening. Steve is keen to have the Stands as a permanent fixture in the Lounge and you know you have made a good choice when you get that sort of response.
Air NZ Koru Club Lounge Manager
Auckland International Airport
Reclining Hammocks in the Air NZ Koru Club Lounge at Auckland Airport
"Luxury Patrons have come to expect"
Relaxing in my Reclining Hammock is fabulous for my back, which is often sore. The feeling is like going back to the womb - you become weightless!
Amanda D Warren
Constructing Excellence NZ Ltd
The fact that we now have three of your hammocks between two of us and are contemplating more, is the best compliment we can pay you. Also, every bit as impressive was the expert and friendly service that came with them.
"Figure Hugging Good"
Cool in every way
Flexible in every sense
Easy to move and store
Easy to maintain and
Hugh & Jilly
I first saw your Reclining Hammock Chair at the Auckland Home Show and decided to buy one for my mum. She loves to read books and I thought it would be so nice for her to be able to read under a tree in the back garden.
MUM ABSOLUTELY LOVES THE HAMMOCK. It’s been there now for three years and still looks as good as the first day I bought it. It also adds something special and inviting to the back garden. We also took it away on holiday with us… great idea!
I’m thrilled to say it’s one of the best value for money investments I’ve made. Top quality, hard wearing, very cool design.
Can't thank you enough for the wonderful opportunity of entering the Hammock World competition in NZ House and Garden magazine and winning it!
The Recliner Stand has a good home at my daughter's in Sydney and is a real drawcard, everyone loves it, adults, teenagers, babies and neighbours. The 'spreader bar' is fixed on a big gum tree on their section which also gets a lot of use.
The 'Aussies' reckon your Hammock Recliner is the best baby rocker in Australia!
Enclosed photo of my granddaughter and 2 great 'grandies'
I was born with Spina Bifida and have had to spend most of my life in a wheel chair because I am paraplegic.
I now enjoy time in my Reclining Hammock because I find it so relaxing and the netting gives my body great support. This helps relieve stress on my pressure points and improves my circulation.
I try to use my Reclining Hammock regularly, so long as I can keep other members of my family out of it, because they love it too!
I am relaxing here in pure luxury under our plum tree, in my Reclining Hammock, writing to thank you. I am not sure I have felt so at peace since our darling Barty died, as when I lie here.
Thank you so much,
What a wonderful product! We can't get over how relaxing it is sitting in the Reclining Hammock. Now we can't wait to try it out with our new grandchild due in a few months time.
Denis & Ruth,
My wife and I saw you at the Auckland Home Show where you offered a solution to a problem we had with a product. Anyway you made us happy, your method of resolving an issue is to be commended. Some in business would be well advised to follow your example of how to maintain positive sales momentum and goodwill from a minor complaint. Well done!
David & Linda
Dear Hammock World,
I love my Reclining Hammock Chair!
My Hammock Chair is more comfortable than any Lazy Boy furniture I have tried - and more practical too!
Your whole body is supported so efficiently by the web of hammock strings that it feels like you are actually floating on air, because there are no pressure points anywhere on the body.
I recommend to anyone considering buying a Lazy Boy, to try the Reclining Hammock Chair first - they will be pleasantly surprised!
I received the Reclining Hammock and Comfort Cushion yesterday.
I field tested the kit and immediately went to sleep, until the darned phone rudely awoke me! Actually, I’m VERY impressed by the build quality - it’s a serious piece of outdoor furniture!
Thanks very much for your excellent customer service.
We will be sure to use your company again in future and will be recommending you to family, friends and colleagues.
Our Reclining Hammock & Cushion arrived last Friday and we installed it out on our deck Sunday. Well, we both just LOVE it! . . it is so, so relaxing & comfortable. I am almost 8 months pregnant, so sitting back in the hammock is just perfect and I'm sure it will be great to use after baby arrives too!
Thank you very much for a great product. I'm sure family & friends will be after one too - we'll certainly recommend your company to others!
Emily & Tim
These are the best hammocks we've ever used. They are so comfortable and easy to get into and out of. I love sitting in mine under our pergola at home with a good book on a Sunday afternoon. All my friends want one for their birthdays, so I'll be back in touch soon.
Just wanted to confirm that the Recliner Stand arrived last weekend and my wife is delighted with the Hammock and comfy Cushion.
Thanks for your assistance.
Thank you so much for the quick delivery - the Classic Hammock is fantastic.
Thanks for your excellent customer care!
Thanks Again Michael,
I have now received the hammock. Your immediate attention and excellent business practices have done wonders to lower my stress levels! The links to information for hammock owners are also much appreciated.
I have been waiting to own a hammock for years. I am very happy that it is a quality product that won’t mildew or rot, so I will enjoy it immensely. I’m sure I have made the right choice in purchasing a Classic Hammock from you.
Thanks for your perfect service and your fantastic product. The Classic Hammock is in place and I am in it!
The Bolster Cushions arrived today - thank you and they look great. I would also like to say that I was very impressed with the after sales care you provided and the detailed information regarding delivery. Keep up the excellent work.
Thank you Michael,
The All-Weather Hammock Chair is fantastic, much better than I had hoped for.
It will be hanging from our large tree, as a replacement for one I bought a couple of years ago from somewhere else that didn't last in the weather.
Your quality is so much better and I'm looking forward to many years of use,
Thank you for getting the Classic Hammock to us on time - it really made their day!
The whole family can hapily get on it together, it's so wonderful, the colour and feel is terrific.
Thanks once again.
Just to let you know the Hammock did arrive on Xmas Eve and is absolutely perfect.
Thanks so much for all your help.
Happy New Year!
Thanks for your communications and assistance with this purchase. I put the Classic Hammock up today and it's brilliant!
Your customer service has been second to none. Many thanks.
All the best,
Thank you for your prompt delivery. You made buying a Hammock a pleasure, it is a gift for my girl friend and her birthday is today, so it worked out just great.
Thanks very much Michael,
I have been really impressed with your service.
Thanks so much for your help. We have told all our friends about your great service and products.
Johnathon and Sarah
Just wanted you to know that the Comfort Cushion has arrived. Super efficient on your part, and the delivery system.
Thanks very much for the speediness,
Thank you Michael,
Hammock arrived today! The birthday girl will love it. Fantastic service!